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House Policies
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Security Deposit Policy

• We allow a maximum of 8 - 10 guests in the Main House and up to 15 guests when the two additional children’s rooms are rented. Children are welcome, but they must be supervised at all times.

• Check-in is any time after 3pm. Check-out is no later than 11am.

• The home has a security alarm system that will need to be set each time you leave the property. We will provide you with the code (which changes after each departure) in advance of your arrival.

• A key will be provided to you the day before your arrival date. There is a $25.00 lost key charge per key, if you are unable to return a key(s).

• We provide linens and bath towels. We also supply basic cleaning supplies, laundry soap and paper products. Daily housekeeping is available upon request for an extra fee.

• Sorry, but we do not allow smoking or pets under any circumstances.
• Calling cards or cell phones are required for long distance and toll calls.
• Out of respect for our neighbors, we have a no party policy.

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To hold a reservation for the dates you specify, we require an up-front deposit equal to 50% of the total rental amount (including city tax). We accept payment by personal check or money order. When you send in your check, you must also include the security deposit as well as a signed Rental Agreement. The remaining 50% of your total rental amount is due 45 days before your arrival date.

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If you cancel your reservation more than 45 days before your scheduled arrival date, we will return all advance funds (including security deposit) you have paid, less a $100.00 cancellation fee. If you cancel your reservation within 45 days of your scheduled arrival date, we will return your security deposit and attempt to rebook the property for the rates and dates you were quoted. If we are able rebook the property, we will refund the rental amount you paid in advance, less the $100.00 cancellation fee. If we do not succeed in rebooking the house, we unfortunately cannot refund the rental amount.

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The security deposit for the home for up to 7 night rentals is $750.00. For monthly rental, the deposit is $1500.00. It is due within 7 days of booking in order to have a valid reservation. The security deposit is fully refundable and will be returned to you within 14 days of your departure assuming there is no damage to the property, the house, or its contents. We will itemize any charges made to cover missing items, damage to the property, house or its contents, or any excessive cleaning that may be required.

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Casa de Vigna
Telephone: (408) 921-1038
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