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HOUSE
POLICIES
• We allow a maximum of 6 - 12 guests in the
House. Children are welcome, but they must
be supervised at all times.
• Check-in is any time after 3pm. Check-out is 10am.
• The home has a security alarm system that will need to be set each time you leave the property. We will provide you with the code (which changes after each departure) in advance of your arrival.
• Keys will be provided for you at the property on your arrival date. There is a $25.00 lost key charge per key, if you are unable to return a key(s).
• We provide linens and bath towels. We also supply basic cleaning supplies, laundry soap and paper products.
• Sorry, but we do not allow smoking or pets under any circumstances.
• Calling cards or cell phones are required for long distance and toll calls.
• Out of respect for our neighbors, we have a strict no party policy.
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PAYMENT POLICY
To hold a reservation for the dates you specify, we require an up-front security / reservation deposit of $1500.00. The City of St. Helena imposes a TOT Tax which is in addition to your nightly or weekly rental rate. We accept payment by personal check or money order or visa/MC. Your reservation cannot be confirmed unless we receive the security deposit ($1500.00) as well as a signed Rental Agreement. Your rental fee and TOT Tax for your stay is due 60 days before your arrival date.
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CANCELLATION POLICY
If you cancel your reservation more than 60 days before your scheduled arrival date, we will return all advance funds (including security deposit) you have paid, less a $100.00 cancellation fee. If you cancel your reservation within 60 days of your scheduled arrival date, we will return your security deposit and attempt to rebook the property for the rates and dates you were quoted. If we are able rebook the property, we will refund the rental amount you paid in advance, less the $100.00 cancellation fee. If we do not succeed in rebooking the house, we unfortunately cannot refund the rental amount.
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SECURITY DEPOSIT
POLICY
The security deposit for the home for up to 14 night rentals is $1,500.00. For monthly rental, the deposit is $2,000.00. It is due within 7 days of booking in order to have a valid reservation. The security deposit is fully refundable and will be returned to you within 14 days of your departure assuming there is no damage to the property, the house, or its contents. We will itemize any charges made to cover missing items, damage to the property, house or its contents, or any excessive cleaning that may be required.
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